A knowledgeable support team for all of your questions

Once your company goes live, Client Solutions takes over providing the ongoing support for your Canopy software and its enhanced modules. Transitioning to Client Solutions provides you access to a whole team of people with the knowledge and experience to address your phone call or email with quality service. From simple questions to complex issues, this team has the diagnostic tools to support Canopy. 

Client Solutions has access to the Implementation and Development teams along with a full library of information specific to your operating environment. Aspen’s sophisticated incident tracking system ensures your issue is never lost or forgotten, rather closed to your satisfaction. 

Your Implementation experience is not your only opportunity to learn Canopy – with Client Solutions, you’ll learn a great deal, and that never ends. They’ll help you navigate through all aspects of the software, providing services that include report writing with Aspen View, generating Pulse charts and graphs, and setting up critical notifications with Event Watch. They will help you develop Canopy strategies and initiatives to ensure that you grow with Canopy, and Canopy grows with you, realizing true return on investment.

Client Solutions will also install regular upgrades to your Canopy system, or walk you through installing them yourself. These upgrade packages include the wealth of features inspired by your colleagues in the food industry, while maintaining the behaviors and workflow that your users are accustomed to. The combined knowledge and experience of this talented team ensures you have 360 degree service. From answering simple questions to troubleshooting and diagnostics, Client Solutions is available to assist with customer requirements.